Essilor of America, Inc. (Essilor), is the leading manufacturer and wholesaler of prescription lenses in the United States.
We currently have a
Customer Service Representative I career opportunity at
Bell Optical in Columbus, OH.
Position Summary: Under general supervision, handles both routine and complex telephone communications with accounts, while offering optical consultative advice as needed. Acts as a personal representative to "high profile" accounts. And makes sure customers are receiving their jobs as quickly & accurately as possible.
Essential Duties: Percentage of Time
All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed:
• Provide quality customer service by communicating with doctors’ offices regarding job status, lens availability, missing Rx information, entering orders and/or redo’s, advising of order delays, billing information as well as advising of company promotions and programs. 85%
• Prioritize and problem solve customer issues and concerns.
• Customer Service Specialists are responsible for handling calls from new and existing clients, regarding a variety of requests in an efficient and effective manner. Using their knowledge of Essilor products and services and excellent customer service skills. These professionals address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
• Manage individual account activity on a daily basis
• Provide optical consultative guidance as needed.
• Resolve customer complaints, troubleshoot issues to determine best path for resolution.
• Perform other associated duties as assigned.
• Ownership for following up with customers inquires regarding job status, lens availability or any other customer issues. 15%
Other Duties:
• Effective verbal communication skills to include the ability to comprehend and respond accurately to inquiries both in person and over the telephone
• Perform other duties within the customer service department or other areas as assigned.
• Maintain a clean and organized work environment.
• Observe all company policies, rules, and safety practices.
Physical Demands: The tasks of this position generally requires duties to be performed by:
• Frequently lift and move up to 20 lbs to waist height unaccompanied.
• Regularly sit for duration of shift.
• Occasionally required to walk, stand, stoop, climb, or balance.
• Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms.
• Use of close vision, color vision, depth perception and ability to adjust focus.
Work Environment:
• Fast paced, office environment.
• Regularly work with others.
• The noise level in the office is generally quiet.
Safety and Ergonomic Requirements:
• Must practice safe work practices at all times and report any unsafe conditions immediately.
• Required to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes.
• Attend and participate in all required safety trainings.
• Follow all Lock Out/Tag Out procedures as required for both authorized and affected users.
• Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
• Follow all personal dress requirements according to the established dress code and safety requirements.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
• High School education or equivalent preferred.
• Previous related experience and/or training required.
Language Ability
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write short correspondence.
• Ability to communicate effectively in a team environment.
• Ability to use professional language/conduct when communicating externally to customers.
Math Ability
• Basic ability to add and subtract.
• Understand decimal numerical sequencing.
Reasoning Ability
• Ability to multi-task and prioritize.
• Demonstrate good judgment and decision making skills.
Computer Skills
• Basic understanding of the Microsoft Office programs including Microsoft Word, Microsoft Excel, and Outlook.
• Strong keyboarding accuracy & skills.
Certificates and Licenses
• Optical Experience preferred but not required.
If you are interested in applying for this position please send your resume to: Steven Shippley, GM-Columbus, email:
sshippley@essilorusa.com.
Customer Service Representative I career opportunity at Bell Optical in Columbus, OH
