HOYA Vision Care, a Global optical manufacturing company, has multiple Customer Care opportunities available.
Come join our growing company which offers a comprehensive benefits package, competitive salary and opportunity for career advancement.
Benefits package includes the following:
We are looking for enthusiastic individuals with a variety of backgrounds including proven leadership abilities, excellent communication skills, positive attitudes and who are quick learners and easily adapt to change.
Sr. Manager, Partner Success: The Sr. Manager of Partner Success will be responsible for implementing and managing operationally the suite of differentiating customer service offerings to be made available to ECPs. Will partner extensively with Sr. Director of Customer Care, to define and execute overall strategy.
Manager, Customer Service Training: The Senior Manager for Customer Service Training, Quality and Implementation is responsible for the development and execution of HOYA’s Customer Service training strategy. This includes the development and delivery of training suite to build and enhance employees’ customer service skills and optimize the customer experience (new hire, systems, soft skills, product, sales, agent, and supervisor development).
Proactive Notifications Specialists (2): The Customer Service, Proactive Notification Specialist provides consistent, proactive communication to customers regarding status of their jobs. The specialist delivers outstanding customer service by proactively contacting providers of delayed orders on a daily basis.
Customer Service Lead: The Customer Service Quality Assurance Lead works to demonstrate a clear understanding and appreciation for Call Center concepts and practices; this includes use of systems, call routing, types of customer transactions and interactions and monitoring and documenting call quality for Customer Service Representatives’ (CSRs) service delivery.
Customer Experience Coordinator: Provide a customer experience that creates the perception of HOYA as a “high-touch” organization that seeks customer interaction and feedback.
HOW TO APPLY:
Please send a cover letter, resume and salary history in email to careers@hoyavision.com.
Customer Service optical positions availabe in the Dallas, Texas Area!
Come join our growing company which offers a comprehensive benefits package, competitive salary and opportunity for career advancement.
Benefits package includes the following:
- Medical and Dental Plans
- 401(k) Retirement Plan with Company Matching
- Company paid Vision Benefit
- Company paid Life Insurance
- Company paid Short and Long Term Disability Insurance
- Vacation and Holiday programs
- Flexible Spending Accounts
- Paid Sick Leave
- Tuition Reimbursement Program
- Reimbursement for some positions
We are looking for enthusiastic individuals with a variety of backgrounds including proven leadership abilities, excellent communication skills, positive attitudes and who are quick learners and easily adapt to change.
Sr. Manager, Partner Success: The Sr. Manager of Partner Success will be responsible for implementing and managing operationally the suite of differentiating customer service offerings to be made available to ECPs. Will partner extensively with Sr. Director of Customer Care, to define and execute overall strategy.
Manager, Customer Service Training: The Senior Manager for Customer Service Training, Quality and Implementation is responsible for the development and execution of HOYA’s Customer Service training strategy. This includes the development and delivery of training suite to build and enhance employees’ customer service skills and optimize the customer experience (new hire, systems, soft skills, product, sales, agent, and supervisor development).
Proactive Notifications Specialists (2): The Customer Service, Proactive Notification Specialist provides consistent, proactive communication to customers regarding status of their jobs. The specialist delivers outstanding customer service by proactively contacting providers of delayed orders on a daily basis.
Customer Service Lead: The Customer Service Quality Assurance Lead works to demonstrate a clear understanding and appreciation for Call Center concepts and practices; this includes use of systems, call routing, types of customer transactions and interactions and monitoring and documenting call quality for Customer Service Representatives’ (CSRs) service delivery.
Customer Experience Coordinator: Provide a customer experience that creates the perception of HOYA as a “high-touch” organization that seeks customer interaction and feedback.
HOW TO APPLY:
Please send a cover letter, resume and salary history in email to careers@hoyavision.com.
0 commentaires:
Enregistrer un commentaire