Tried searching for this topic but couldn't find anything related to this situation, so hopefully I can get some help and not ask something already addressed.
We recently had a patient take his Rx with him and purchase glasses at a big box location. It happens, not a huge deal usually. But in this case it turned out to be a pretty big deal because the patient has a balance lens in his OS due to loss of vision and the Dr noted on the Rx that the patient has to be in Poly or Trivex (as is typical for safety reasons). The place this patient went to did not fill the Rx as prescribed and when the patient brought his glasses into our office for an adjustment it was noticed.
We explained this to the patient, he was unaware of being put in CR-39 and told us he had purchased his glasses during a sale the location was having (he didn't say this but I assume it was one of those "2 pair for $39" type of deals.
It had been explained to the patient during his exam why he needed a safety material, it was noted on the Rx that he walked with, but the location that he had fill the Rx did not follow the instructions. This is the only one that we know of happening of course.
Question is; is there an organization that can be contacted about this? I imagine legally the advice will be "Tell the location to fix it. Since nothing happened to the patient as far as damages go there is nothing that can be done in court." But it seems to me the AOA or the state could be compelled to audit a location to verify if outside Rx's are being filled as the Dr prescribed them. Maybe children aren't getting safety lenses that Drs prescribe, or poly non-adapts are being forced to wear material that isn't optically "safe" for them.
Prescribed special instructions
We recently had a patient take his Rx with him and purchase glasses at a big box location. It happens, not a huge deal usually. But in this case it turned out to be a pretty big deal because the patient has a balance lens in his OS due to loss of vision and the Dr noted on the Rx that the patient has to be in Poly or Trivex (as is typical for safety reasons). The place this patient went to did not fill the Rx as prescribed and when the patient brought his glasses into our office for an adjustment it was noticed.
We explained this to the patient, he was unaware of being put in CR-39 and told us he had purchased his glasses during a sale the location was having (he didn't say this but I assume it was one of those "2 pair for $39" type of deals.
It had been explained to the patient during his exam why he needed a safety material, it was noted on the Rx that he walked with, but the location that he had fill the Rx did not follow the instructions. This is the only one that we know of happening of course.
Question is; is there an organization that can be contacted about this? I imagine legally the advice will be "Tell the location to fix it. Since nothing happened to the patient as far as damages go there is nothing that can be done in court." But it seems to me the AOA or the state could be compelled to audit a location to verify if outside Rx's are being filled as the Dr prescribed them. Maybe children aren't getting safety lenses that Drs prescribe, or poly non-adapts are being forced to wear material that isn't optically "safe" for them.
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